PENYELESAIAN SENGKETA ALTERNATIF PADA SENGKETA KONSUMEN

Ari Purwadi

Abstract


Settling customer dispute can be done using out of court dispute settlement in conciliation, mediation, and arbitration ways. Initial step in settling the customer dispute done using negotiation model. The process of out of court dispute settlement utilizes alternative dispute resolution for civil responsibility aspect.


Keywords


Customer Dispute; Civil Responsibility; Out of Court Dispute Settlement; Alternative Dispute Resolution

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References


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DOI: http://dx.doi.org/10.30742/perspektif.v9i4.353

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