PENYELESAIAN SENGKETA ALTERNATIF PADA SENGKETA KONSUMEN

Authors

  • Ari Purwadi Fakultas Hukum, Universitas Wijaya Kusuma Surabaya, Jl. Dukuh Kupang XXV No. 54, Surabaya

DOI:

https://doi.org/10.30742/perspektif.v9i4.353

Keywords:

Customer Dispute, Civil Responsibility, Out of Court Dispute Settlement, Alternative Dispute Resolution

Abstract

Settling customer dispute can be done using out of court dispute settlement in conciliation, mediation, and arbitration ways. Initial step in settling the customer dispute done using negotiation model. The process of out of court dispute settlement utilizes alternative dispute resolution for civil responsibility aspect.

References

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Peraturan Perundang-Undangan:

Undang-Undang Nomor 8 Tahun 1999 Tentang Perlindungan Konsumen.

Undang-Undang Nomor 30 Tahun 1999 Tentang Arbitrase dan Alternatif Penyelesaian Sengketa.

Keputusan Menteri Perindustrian dan Perdagangan Nomor 350/MPP/Kep/12/2001 Tentang Pelaksanaan Tugas dan Wewenang Badan Penyelesaian Sengketa Konsumen.

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Published

2004-10-29

Issue

Vol. 9 No. 4 (2004): Edisi Oktober

Section

Articles

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